Refund policy

Last Updated: September 2026

At Bluebonnet Creations, we want you to feel confident about your purchase. Because we offer both digital and physical products, return and refund eligibility varies depending on the type of item purchased.

Digital Products

Due to the nature of the digital products and instant downloads, all digital product sales are final once the files have been delivered or accessed. 

We do not accept returns, exchanges, or cancellations on digital downloads, printable products, templates, or other electronically deliverable products. 

If you experience a problem with your download, receive an incorrect file, or discover an issue with the product itself, please contact us. We will be happy to help resolve the issue.

Please review product descriptions carefully before purchasing to ensure the product meets your needs and that you have the appropriate software or equipment required to use it.

Physical and Handmade Products

We want you to love your Bluebonnet Creations purchase. If you receive an eligible physical item and would like to request a return, please contact us within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Personalized & Custom Items

Because personalized and custom products are created specifically for you, custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or significantly different from the approved order.

Please carefully review names, dates, spelling, colors, sizes, and other personalization details before submitting your order.

Damaged or Incorrect Orders

If your physical order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photographs showing the item and the issue so we can evaluate the problem and make it right.

Depending on the circumstances, we may offer a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, Processing times may vary depending on your bank or payment provider.

Cancellations

Digital orders cannot be cancelled after the digital product has been delivered or accessed.

For physical orders, cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation once an order has entered production, been personalized, or shipped.

Questions or Problems With Your Order?

We're here to help.

If you have a question about your purchase or experience an issue with an order, please contact Bluebonnet Creations through the contact information provided on our website.

Bluebonnet Creations

Est. 2022